Europe, Middle East, Africa. If the Speakers sound device is not listed, right-click anywhere on the Playback tab of the Sound window, and then select both the Show Disabled Devices and the Show Disconnected Devices options. If sound is not restored, go to Step 4: Restoring the original audio driver quickly resets audio settings for the sound hardware and causes Windows to reinitialize the sound configuration. Highlight and right-click Sound, video and game controllers. To begin troubleshooting, disconnect all possible external sound devices, such as digital audio, external speakers, and ear and head phones. Troubleshooting specific problems If you continue to experience problems after restoring sound to the Notebook computer internal speakers, select a problem below to address specific issues.

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HP Notebook PCs – Resolving No Sound or Audio Problems (Windows Vista)

Be respectful, keep it civil and stay on topic. The sound should now be restored. The Driver Recovery process in the HP Recovery Manager restores audio drivers for the sound hardware that came pre-installed on the computer.

Laptops by Dan Ackerman Dec 19, Return to Step 2: This can result in the controls in the sound mixer being grayed out.

HP Pavilion an Desktop PC Product Specifications | HP® Customer Support

Laptops by Justin Jaffe Nov 21, Desktops by Lori 653w Nov 26, Click Startenter device in the search field, and then select Device Manager from the list. Video Memory Memory Allocation Technology. Check the volume and mute settings to continue troubleshooting. It is important to know what type of speakers is compatible with your computer.


The Windows System Restore utility restores system files to a specific point in time, called a restore point.

Modify your browser’s settings to allow Javascript to execute. Audio Output Form Factor. Install an updated audio driver If sound problems persist after restoring the original audio sound driver or installing a particular software application, install an updated audio driver.

Low volume problems Use these steps to increase sound volume:. You also may see an “X” character appear on the speaker icon in the notification area. Right-click the name of the audio device listed under Sound, video and game controllersand then click Update Driver Software.

Drag the slider bars to the highest volume settings, and then test the sound again. If the sound icon does not appear in the taskbar, the audio drivers may need to be updated. The steps in this document describe how to troubleshoot and fix the problem when there is no sound coming from the internal or external Notebook speakers.

Install an updated audio drivers. For more detailed instructions on how to adjust the volume setting for your particular monitor, please refer to the manufacturer’s documentation for the monitor.


Click the icon to toggle between mute and sound. To resolve this issue, you should restore the original audio driver for the device. Click Starttype recovery into the search field, and then select Recovery Manager from the list. If the Speakers sound option is Disabledright-click Speakersand then select the Enable option.

HP Notebook PCs – Resolving No Sound or Audio Problems (Windows Vista) | HP® Customer Support

Audio not synchronized with video playback for high-definition video, DVD, and other audio formats The computer may not be able to deliver the required performance for video playback depending on the resolution and frame rate for the video. See your browser’s documentation for specific instructions. Javascript is disabled in this browser.

If the sound device is still not working properly, go to Step 7: Perform a simple sound system test to continue troubleshooting. Also, the selected Windows Vista power management scheme might be reducing computer performance.

Double-click the sound icon in the task bar, and then select Mixer to display controls for all of the sound applications.

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